Get in Touch With Us
Got a question about one of the Curaçao-licensed casinos featured on superbytefestival.co.uk, spotted something that needs updating, or want to suggest a brand for us to look at? This page covers the ways to reach us and what you can expect once you do.
How to Reach the Team
Email is the best route for anything you want to raise with us, whether that's a query about a specific welcome offer, a correction to something we've published, or feedback on how we've rated a site. Please write to us at [email protected] and include a short summary of what your message is about so it reaches the right person without delay.
We don't use canned replies. A real person reads every message and responds directly, though response times can stretch a little during busier periods.
What You Can Get in Touch About
- Ratings and rankings — If you'd like more detail on why a particular casino, such as Betmica or Kikibet, sits where it does in our list, or how a welcome offer's terms were assessed, we're happy to explain our reasoning.
- Corrections — Bonus terms, payment options and licensing details change. If something on the site looks out of date, tell us and we'll check it.
- Brand suggestions — If you've come across a Curaçao-licensed casino not on GamStop that you think deserves a look, let us know the name and where you found it.
- General questions on how sites not on GamStop work — If you're weighing up how these platforms differ from UK-licensed operators, or how self-exclusion schemes fit into the picture, we can point you towards clearer information, including our guide to trusted non GamStop casinos in the UK.
- Concerns about gambling behaviour — If you or someone close to you has questions about self-exclusion or wants guidance on managing play, mention this in your message and we'll direct you to appropriate support resources.
Why Contact Us Rather Than the Casino Directly
Our team focuses on the comparison side of things — how offers stack up, what payment methods are on offer, and how brands are licensed and regulated. For account-specific issues, such as a withdrawal query, a bonus that hasn't credited, or verification documents, the casino's own support team will always be faster and better placed to help, since they can see your account. We're the right port of call for questions about our reviews, ratings, and the information published on superbytefestival.co.uk.
A Note on How We Work
Our rankings are built from research into licensing, game selection, payment methods and the material terms attached to each welcome offer. Commercial relationships with casinos do not decide where a brand sits in our list — reader messages flagging inaccuracies or outdated terms genuinely feed into how we keep the site current, so getting in touch does make a difference.
All content on this site is intended for readers aged 18 and over. If you're unsure whether a message you want to send is something we cover, send it anyway — we'd rather redirect you than have you hold back a useful question.